7 Levers to Boost Fulfillment Momentum

Fulfillment, the process by which you deliver the promise benefits to your customers

Is your business delivering the promised benefit of your product?

Fulfilling the promised benefit

It consists of order delivery, onboarding, support, and then services to explore additional options.

Here are the seven levers we look at.

  1. Do you have your entire process visualized? Entire Process Visualized

  2. Do you have simple processes in place covering 80 percent of cases, 80/20 checklists

  3. Can people update those proceeds with their experience? Updating with Experience

  4. Is the frontline flexible to deal with customer complaints? Frontline Flexibility

  5. Do they not just hear those complaints but customer praise too? Hearing Customer Praise too

  6. Is about the balance between your revenues and your resources. Revenues/ Resources in Balance

  7. Is about the clarity of the handovers between departments. Well Defined Work Handovers

Fulfillment is just one of the 11 levers in our FastAtScale health check.

Take it yourself by sending an email to [email protected]. FastAtScale Healthcheck

Reviews from Workshop Participants:

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“The Midstage team brings strong operating cadence to a process that can be very tedious. It's incredibly valuable to let the executives focus on the business, and the challenges, needs, and vision for the future, and not the process of planning out and aligning on OKRs.”

Lizz Harrell, Customer Success, Mode
Lizz Harrell
Customer Success, Mode, Berkeley, CA

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About Midstage Institute

We focus our practice on midstage startup companies that need to remain agile, and where what used to work for the smaller startup just isn’t as effective anymore.

 

We ensure founders and leadership teams win, with our over 40 years experience in venture-backed tech startups. We are Silicon Valley veterans with the scars and wins to prove it. We don’t use an inflexible off-the shelf methodology, we adapt best practices to you, your market, your company, and your leadership team.

 

We always:

  • Focus on right sized best practices to get to the next level
  • Focus on the 20% of effort that will yield you 80% of the benefits
  • Teach Perfection is the enemy, better is your partner and ally
  • Align with your business needs so you can thrive