7 Levers to Boost Fulfillment Momentum

Fulfillment, the process by which you deliver the promise benefits to your customers

Is your business delivering the promised benefit of your product?

Fulfilling the promised benefit

It consists of order delivery, onboarding, support, and then services to explore additional options.

Here are the seven levers we look at.

  1. Do you have your entire process visualized? Entire Process Visualized

  2. Do you have simple processes in place covering 80 percent of cases, 80/20 checklists

  3. Can people update those proceeds with their experience? Updating with Experience

  4. Is the frontline flexible to deal with customer complaints? Frontline Flexibility

  5. Do they not just hear those complaints but customer praise too? Hearing Customer Praise too

  6. Is about the balance between your revenues and your resources. Revenues/ Resources in Balance

  7. Is about the clarity of the handovers between departments. Well Defined Work Handovers

Fulfillment is just one of the 11 levers in our FastAtScale health check.

Take it yourself by sending an email to [email protected] FastAtScale Healthcheck

Helpful forcing function to drive us toward hard conversations and clear direction. There is still some ambiguity that we need to solve and we probably didn't get as button down on certain topics. We only had so much time.

Dan Estanqueiro, SVP, Finance, SoundCommerce, Las Vegas, NV