This "Founders' FAQ" is work in progress as of March 2023. Please bear with us while we push more of our content in here.
Midstage Founders' Frequently Asked Questions | See all
The Triple Level Triangle
Top leaders should focus on policy: overall principles that are meant to guide decision-making in the whole of the organization. These principles are often contingent  which is why only top leaders can take these decisions.
Mid-level leaders should focus on process: what happens in which functional team, and what gets delivered from one team to the other in order to guarantee good value for the end-client. Often the most important point here is to stabilize the interfaces between teams so that each can make optimizations internally without causing rupture in other people’s processes.
Frontline leaders and contributors should focus on procedure: with which steps, or exactly how, a team in a silo delivers the desired result, and in which timeline this is acceptable to deliver.